Privacy Policy — HALP Network

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act — information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect

We may collect contact information (name, email, phone, address), property-related information (search preferences, budget, locations, property type), professional information for business listings (ABN/ACN, licenses, professional indemnity insurance), mortgage and finance information, account information (encrypted credentials, preferences), inquiry and communication data, and automatically-collected technical/usage/location data.

We may also receive information about you from real estate agents, developers, mortgage brokers, credit reporting agencies (with your consent), social media, marketing and analytics providers, government databases, and organisations you work with.

3. How We Use Your Information

To deliver our property search and business directory platforms; to connect you with property providers and mortgage brokers; to respond to inquiries and provide customer support; to send alerts and updates; to improve platform performance and analytics; and, with consent, for marketing communications.

4. Sharing and Disclosure

We may share personal information with property industry partners you have chosen to contact, financial services partners, professional service providers, technology and service providers (AWS, Pipedrive, ActiveCampaign, Google Workspace, Stripe, Google Analytics), our related bodies corporate, professional advisors, and government or regulatory bodies where legally required.

Property Listing Inquiries: when you submit an inquiry about a specific property listing, your inquiry goes directly to the listing agent, developer, or builder. HALP does not store or process these property-specific inquiries; the advertiser becomes the data controller.

Platform inquiries (Contact Us, Join Us, Advertise With Us): we store these in our CRM systems and respond to you.

We do not sell your personal information.

5. Security and Retention

We use SSL encryption, secure authentication and access controls, regular security assessments, restricted staff access, and PCI-DSS compliant payment processing via Stripe. Account information is generally retained for 7 years after closure; marketing data until you unsubscribe; website analytics for around 26 months.

6. Cookies and Tracking

We use essential, analytics, functional and marketing cookies. You can control cookies through your browser settings and third-party opt-out tools; disabling essential cookies may limit functionality.

7. Your Rights

You may request access, correction, portability, or deletion of your personal information; you may opt out of marketing at any time; and you may make a privacy complaint by contacting our Privacy Officer at privacy@halp.com.au. If unsatisfied, you may contact the OAIC at www.oaic.gov.au or 1300 363 992.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children.

9. Third-Party Links and Services

Our websites may link to third-party services. We are not responsible for their privacy practices — please review their policies.

10. International Data Transfers

Some service providers are located overseas (primarily the United States and European Union). We take reasonable steps to ensure appropriate protections are in place for international transfers.

11. Marketing

With your consent we may send you newsletters, property alerts and educational content. You can opt out anytime via the unsubscribe link, replying STOP to SMS, or emailing unsubscribe@halp.com.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time and will notify registered users of material changes.

13. Contact

Privacy Officer: privacy@halp.com.au · 1300 137 406 · 235 Glen Huntly Road, Elsternwick VIC 3185.